Shipping policy

Last updated: July 11, 2026

Natal & Her operates this store and website in order to provide you, the customer, with a curated shopping experience (the "Services"). This Shipping Policy describes how we process, ship, and deliver orders placed through the Services within India. By placing an order with us, you acknowledge that you have read and agree to this Shipping Policy.

Order Processing

Orders are typically processed within 1–2 business days after the order is placed and payment is confirmed. Orders are processed and dispatched Monday through Saturday, excluding public holidays. During periods of high demand, new product launches, or promotional periods, processing may take slightly longer. You will receive a confirmation email once your order is placed, and a shipping notification once it has been dispatched.

Shipping Destinations

We currently ship to addresses within India only. We are unable to process or deliver orders to destinations outside of India at this time.

Delivery Timeframes

Once dispatched, orders are typically delivered within 3–7 business days, depending on your delivery location and the courier serving your area. Delivery timeframes are estimates and are not guaranteed. Remote or non-metro locations may require additional time. We are not responsible for delays caused by couriers, weather, or other circumstances beyond our reasonable control.

Shipping Rates

Shipping charges, if any, are calculated at checkout based on your order and delivery address, and are displayed to you before you complete your purchase.

Order Tracking

Once your order has been dispatched, we will send a shipping confirmation that includes tracking information where available. Please allow some time for tracking details to update after dispatch.

Incorrect or Incomplete Addresses

Please ensure your shipping address and contact details are accurate and complete at checkout. We are not responsible for orders delayed, lost, or returned due to an incorrect or incomplete address provided at the time of purchase. If a package is returned to us as undeliverable, we will contact you to arrange re-delivery, which may be subject to additional shipping charges.

Delayed, Lost, or Damaged Shipments

If your order has not arrived within the estimated timeframe, or arrives damaged, please contact us using the details below so we can assist. We will work with our courier partners to locate delayed shipments or resolve issues with damaged deliveries. Please report any such issues to us promptly.

Contact

Should you have any questions about this Shipping Policy or the status of your order, please call or email us at natalandher@gmail.com or contact us at Fortune Icon Road Number 10 Nandi Nagar Banjara Hills, G3, Lilly, Hyderabad, TS, 500034, IN.